Future Is Now TechnologiesAn AI agent now handles a quarter of a health system's calls
MUSC Health's AI agent books, bills and handles refills across 92 patient lines. AI business assistants are going mainstream.
MUSC Health has deployed SoundHound's AI agent, Emily, on its 92 patient access lines. According to the company, Emily has supported more than 2.2 million interactions and now handles about 25% of calls, including booking, billing and refills.
Why it matters
AI assistants that answer the phone and handle routine requests are no longer just for large organizations. Candor brings business assistants to local businesses, answering customer questions and taking bookings day and night within the limits the owner sets.
Sources: Rio Rundown, Nov 13, 2026